At RUSHBRUSH®, we provide the best shopping experience and after-sale services. We provide a 2-year warranty that is automatically effective from the date of purchase stated in the receipt.
Send a picture or a video of the product by the problem and you will be contacted by one of our customer service representatives to make a request to issue a bill of lading within 48 hours.
After receiving the bill of lading number from the customer service department, we will send you a free-of-charge courier as long as the product is still in the warranty period.
The product is inspected by the Warranty and Maintenance department.
After the repair process, one of our customer service representatives contacts the customer to send back the repaired product.
The complete process takes 12 to 14 business days from the date the ticket is created. The Warranty & Maintenance Department will inspect the product within 3 to 5 business days of receiving it.
Terms of Repair:
Please keep your receipt, as it serves as proof of warranty.
The product must be in its original condition, without any exposure to normal wear or tear to the material, deteriorations or accidents resulting from malicious or negligent acts.
Disclaimer:
After warranty has expired, which is after two years of purchase, the customer bears all expenses (maintenance + shipping).
The maintenance fees are decided by the Repairs Department.