Refund & Exchange

Refund Policy

- If, for any reason, you have a change-of-heart situation, RUSHBRUSH® accepts product-return within 14 days starting from the purchase day stated in the receipt. We will refund the whole purchase-money amount only if the packaging is unopened and the packaging seal is intact.

- In the case of a manufacturing defect, the money-back policy can extend to 60 days, starting from the purchase day stated in the receipt.

How to return a product?

• 1- Speak to one of our customer service representatives to request a refund and issue a bill of lading within 48 hours.
• 2- After receiving the bill of lading number from the customer service department, we will send you a free-of-charge courier as long as the product is still in the warranty period.
• 3- Choose the method of refund from one of the following options:

- In cash payment, you can collect your money from (Bank - e-wallets).

- In the case of credit card payment, you'll receive credit on your account equal to the original purchase amount.

- Or receive store credit points to use in future purchases.

Required Information:

Terms of Return:

• 1- The product must be in its original condition, without any exposure to wear or tear to the material, deteriorations, or accidents resulting from malicious or negligent acts.
• 2- All product accessories must be intact and complete inside the box (warranty - accessories - invoice).
• 3- Shipping charges are deducted from the total money amount after receiving the product and inspecting it to confirm its condition.

Disclaimer:

• - After 14 days of purchase day stated in the receipt, the customer is only eligible for free maintenance during the warranty period.
• - After the warranty has expired, after 2 years of purchase day stated in the receipt, the customer bears all expenses (maintenance + shipping), and the Repairs department decides the maintenance fees.

Exchange Policy

- If, for any reason, you have a change-of-heart situation, RUSHBRUSH® accepts product exchange within 14 days starting from the purchase day stated in the receipt, only if the packaging is unopened and the packaging seal is intact.

- It can extend to 60 days in the case of a manufacturing defect, starting from the purchase day stated in the receipt.

How to make an exchange?

• 1- Speak to one of our customer service representatives to request an exchange and issue a bill of lading within 48 hours.
• 2- After receiving the bill of lading number from the customer service department, we will send you a free-of-charge courier as long as the product is still in the warranty period.
• 3- The product is inspected by the Warranty and Maintenance department to decide the product's condition, whether it is applicable for an exchange, or not.
• 4- After inspection, one of our customer service representatives will contact you to determine the appropriate procedure.

Note: The complete process takes 12 to 14 business days from the date the product is received. The Warranty & Maintenance Department will inspect the product within 3 to 5 business days of receiving it.

Terms of Exchange:

• 1- The product must be in its original condition, without any exposure to normal wear or tear to the material, deteriorations, or accidents resulting from malicious or negligent acts.
• 2- All product accessories must be intact and complete inside the box (warranty - accessories - invoice).

Disclaimer:

• - After 14 days of purchase day stated in the receipt, the customer is only eligible for free maintenance during the warranty period.
• - After the warranty has expired, after 2 years of purchase day stated in the receipt, the customer bears all expenses (maintenance + shipping), and the Repairs department decides the maintenance fees.